Privacy Policy

National Monitoring Center respects the privacy of visitors to its website, and we recognize your need for appropriate protection and management of personally identifiable information you share with us (any information by which you can be identified, including your first and last name, and email address, phone number or other contact information). This policy describes how we collect and use information about visitors to this website.

We reserve the right to change our privacy statement and polices at any time.  While we encourage you to periodically review this policy for the latest information on our privacy and data protection practices, if we make material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective.

This Privacy Statement applies to Netwatch Group (“Netwatch”, “Netwatch System”, “Netwatch Ireland”, “Netwatch North America”, “Netwatch USA”, “Netwatch UK”, “NMC”, “National Monitoring Center”, “we”, “us”, or “our”) websites, including our mobile versions, and Solutions that link to or reference our Privacy Statement and describes how we handle personal information and the choices available to you regarding collection, use, access, disclosure and how to update and correct your personal information.  We may provide additional information on the collection or use of personal information provided prior to or at the time of data collection where this is required by applicable data protection laws.

This Privacy Policy was last updated July 2021. We will update the Policy from time to time.

NMC News and Events

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Personal Information Collected

What personal information is collected?

We Are a Third Party Monitoring Service

We (“Processor”), as part of our business relationship with dealers, partners,  or other business or government customers, are often asked to receive, gather, store, analyze, or otherwise process information about the users, end users or potential consumers of that business or government organization. In such cases, the business or government organization (“Controller”) will be responsible for determining how the information will be used and for providing notice and taking any other legal steps with regard to the collection and use of such information. Please refer to the privacy notice of the business or government organization with which you have a relationship for information on how they engage Processors, like us, to process information on their behalf and if you would like to exercise any of your rights as a data subject please contact your installer directly.

Product and Services

When your alarm installer places an order with us on your behalf, we may collect personal information about you, including name, title, company, address, email address, phone numbers and, in rare instances, other categories of personal information, such as payment card information, driver’s license numbers, social security numbers (or equivalent national identification numbers) and date of birth. Individuals who have provided information to alarm installer must send requests regarding the exercise of their digital rights under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and any other state implementing laws to the particular alarm installer which is the data controller.

As an alarm monitoring service, we also may serve as the controller for the information we collect for the security devices installed.

  • Motion detection, infrared, accelerometer activity, and climate conditions around your device(s)
  • Audio, video, heat image and still-image recordings from your monitoring device(s)
  • Geolocation and GPS information including physical location of your device(s) by using satellite, cell phone tower, or Wi-Fi signals
  • Monitoring event information such as arming and disarming your device(s)
  • Internet protocol (IP) addresses, internet service provider (ISP), date/time stamp, and/or other event data which is automatically collected and stored in log files


We may ask you for and collect personal information at other times in connection with our marketing activities, including when you enter a sweepstakes or contest; participate in a promotion or marketing campaign sponsored by us or one of our business partners; when you want to find out about services offered in your area; when you complete surveys or other questionnaires; when you participate in a user forum or blog hosted by us or one of our business partners; when you send us an email.

We (and our Business Partners) may also collect information made publicly available through third-party platforms such as social media websites, online databases, or online directories.

If you do not wish to receive marketing communications you can opt out by visiting the Communications Preference Center [add link]. After you opt out, we will not send further promotional communications , but we may continue to contact you to the extent necessary for the purposes of any services that you have requested.


We collect personal information when you express interest in employment with National Monitoring Center, whether directly or via an agent or recruiter (speculatively or in response to any ad on the basis of our legitimate interest to recruit new employees or contractors), including names, contact information, CV or resume, date of birth, performance management information, compensation information, race and ethnic origin.

Other Information Collection
We may also collect personal information when you engage in other activities on our web sites. Our web server logs collect IP addresses and other unique identifiers of visitors to our web sites, as well as certain metrics relating to their visits. This information is aggregated to measure number of visits, average time spent on our web site, pages viewed and web site usage information . We use this information to measure the use of our sites and to improve the content of our sites.

Who We Share Information With.

Except as set forth below we do not sell your personal information and we do not sell or share your information for marketing purposes.

Information shared to provide services.

As a processor, we will share information related to the service we provide, including personal information with your installer.

We also will pass your data to processors of the Service and other third party service providers and our affiliates (connected to the Service) who use it only in accordance with our instructions and as otherwise required by law. We may also share your personal data with authorities to fulfil obligations under law or execute decisions.

In order to provide our services, we will share your information with persons designated in your contact list and third-party emergency service providers such as police departments, fire departments, and emergency medical services.

We also may share your data in the following circumstances:

Personal Information may be provided where we are required to do so by law (such as, but not limited to a government order or a subpoena, which we will take steps to contest prior to disclosing unless it is with your consent or considered a part of the Services provided as set forth above), or if we believe in good faith that it is reasonably necessary (i) to respond to claims asserted against us or to comply with the legal process (for example, discovery requests, subpoenas or warrants); (ii) to enforce or administer our policies and agreements with users; (iii) for fraud prevention, risk assessment, investigation, customer support, product development and debugging purposes, including investigation of violation of our terms or agreements with others; or (iv) to protect our rights, property or safety, its users, business partners or members of the general public.

We also may sell, transfer or otherwise share some or all of its assets, including your personal data, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.  Under such circumstances, We will use commercially reasonable efforts to notify our users if their personal data is to be disclosed or transferred and/or becomes subject to a different privacy policy

Protecting your Information

We have technical and organizational measures in place that are intended to limit access  your personal information and protect your information from unauthorized access, use, deletion or alteration including, but not limited to the use of passwords, physical limitation of access to facilities, review of logs and use of encryption in storage and in transit where appropriate. Unfortunately, no information transmission or storage system can be guaranteed to be completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the contact information and also contact your installer immediately.

Your personal information will be processed as long as it is necessary for the purposes linked to the personal data and we have a legal ground to process your personal data. The personal data processed with consent as legal ground is only processed as long as we have valid consent.

What About Cookies?

What are Cookies and Related Technologies?

Cookies are small data files that are stored on your device that allow us and our third-party providers to collect certain information about your interactions with our web sites and other online services. We and our third-party providers may also use other, related technologies to collect this information, such as web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies (collectively, “cookies”).

What Do We Collect When Using Cookies?

When you interact with our web sites and other online services, we and our third-party providers may use cookies to automatically collect certain types of information about your usage of our web sites and other online services. For example, we may collect log data about your device and its software, such as your IP address, operating system, browser type, date/time of your visit, and other similar information. We may collect analytics or “clickstream” data or use third-party analytics tools such as Google Analytics to help us measure traffic, usage and activity trends for our web sites and online services, and to better understand our user base.

Third-party providers may also collect personal information about your online activities over time and across different websites when you use our websites and online services.

How Do We Use That Information?

We use or may use the data collected through cookies to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit our websites and online services; (b) provide and monitor the effectiveness and quality of our websites and online services; (c) monitor online usage and activities of our websites and online services; (d) diagnose errors and problems with our websites and online services; (e) otherwise plan for and enhance our web sites and other online services; and (f) facilitate the purposes identified in our Privacy Statement. We and our third-party advertising providers also use the information we collect through cookies to understand your browsing activities, including across unaffiliated third-party sites, so that we can deliver personalized ads, content and information about products and services that may be of interest to you.

Please note that we may link some of the personal information we collect through cookies with the other personal information that we collect about you and for the purposes described in our Privacy Statement.

Your Choices About Cookies

You may adjust your Cookie Preferences here

In some jurisdictions, including European Union Member States, most cookies will only be enabled if you have taken some form of action on our web site(s) to accept cookies using the prominent banner notice. However, in other jurisdictions, cookies will be enabled by default.

If you would prefer not to accept cookies, most browsers allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies. Please note that doing so may negatively impact your experience using our online services, as some features and services may not work properly. Depending on your device and operating system, you may not be able to delete or block all cookies. In addition, if you want to reject cookies across all your browsers and devices, you will need to do so on each browser on each device you actively use. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it.

Many of our websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). For more information on the use of Google Analytics, please visit Google’s privacy policy here You can also view Google’s currently available opt-out options here

Your Choices About Online Ads

We support the self-regulatory principles for online behavioral advertising (“Principles”) published by the Digital Advertising Alliance (“DAA”). This means that we allow you to exercise choice regarding the collection of information about your online activities over time and across third-party websites for online interest-based advertising purposes. More information about these Principles can be found at If you want to opt out of receiving online interest-based advertisements on your internet browser from advertisers and third parties that participate in the DAA program and perform advertising-related services for us and our partners, please follow the instructions at, or to place an opt-out cookie on your device indicating that you do not want to receive interest-based advertisements. Opt-out cookies only work on the internet browser and device they are downloaded onto. If you want to opt out of interest-based advertisements across all your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete cookies on your device generally, you will need to opt out again.

If you want to opt out of receiving online interest-based advertisements on mobile apps, please follow the instructions at

Please note that when you opt out of receiving interest-based advertisements, this does not mean you will no longer see advertisements from us or on our online services. It means that the online ads that you do see from DAA program participants should not be based on your interests. We are not responsible for the effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs. In addition, third parties may still use cookies to collect information about your use of our web sites and online services, including for analytics and fraud prevention as well as any other purpose permitted under the DAA’s Principles.

Privacy Disclosures For California Residents and Other States.

This section applies to you if you are a resident of the state of California and provides additional information about how we collect, use, disclose and otherwise process personal information of individual residents of the state of California within the scope of the California Consumer Privacy Act of 2018 (“CCPA”).

For purposes of this section, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include information that is made publicly available from government records, that is deidentified or aggregated such that it is not capable of being associated with you, or that is otherwise excluded from the CCPA’s scope, such as personal information covered by certain sector-specific privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), the Fair Credit Reporting Act (“FCRA”), the Gramm-Leach-Bliley Act (“GLBA”) or the Driver’s Privacy Protection Act of 1994.

This section also does not apply to information relating to our employees, contractors, applicants and other personnel. In addition, we often act as a “service provider,” as defined in the CCPA, processing personal information on behalf of our customers, and this section does not apply to the personal information processing we perform as a service provider or personal information of the employees or contractors of installers who access our websites and services in. connection with the services we provide them under our contracts with them.

Collection and Use of Personal Information

In the last 12 months , we have collected the following categories of personal information:

  • Identifiers, such as full name, alias, account name and password, customer number, IP address and other unique personal identifiers;
  • Internet/Network Information, such as log file data (including IP address, browser type) and clickstream data (including your usage and activity on our web sites and online services)
  • Geolocation Data, such as your general geographic location based on your IP address or more precise location when accessing our services through a mobile device or using our services with geolocation capabilities;
  • Professional/Employment Information, such as job title, company and industry;

We collect this information directly from you, from your browser or device when you interact with our web sites and other online services, from third parties including our service providers, business partners, channel partners, and from public third-party platforms such as social media websites, online databases or online directories.

We collect personal information from and about you for a variety of purposes. For example, we use personal information to communicate with you; to facilitate, process and fulfill orders your place with us or the services you request; to conduct surveys and other promotions; to analyze and improve the use of our web sites and other online services; to deliver marketing communications and personalized and non-personalized advertising; and to facilitate our customer and investor relations operations. For more information about our use of personal information, please refer to the Use of Personal Information section of our Privacy Statement.

Disclosure and Sale of Personal Information

We do not sell your information to third parties for their own marketing purposes. We may share your information with partners and service providers to provide some of our services.

The categories of third parties to whom we disclose your personal information may include our subsidiaries and related companies, our service providers, business partners and channel partners, and certain third parties where you have provided consent or where we are required by law.

As is common practice among companies that operate online, we allow certain third-party providers to collect information about consumers directly through our web sites and other online services for purposes of analyzing and optimizing our services, delivering ads, providing content and ads that are more relevant, measuring statistics and the success of ad campaigns, and detecting and reporting fraud. To the extent this practice is interpreted to constitute a “sale” under the CCPA, please refer to the Submitting Requests section below regarding your right to opt-out.

For more information about how we share personal information, please refer to the Sharing of Personal Information section of our Privacy Statement.

Your California Privacy Rights Under CCPA

As a California resident, you may be able to request to exercise the following rights in relation to the personal information about you that we have collected (subject to certain limitations at law):

Right to Know: You have the right to request any or all of the following information relating to your personal information we have collected and disclosed in the last 12 months, upon verification of your identity:

  • The specific pieces of personal information we have collected about you;
  • The categories of personal information we have collected about you;
  • The categories of sources of the personal information;
  • The categories of personal information that we have disclosed to third parties for a business purpose, and the categories of recipients to whom this information was disclosed;
  • The categories of personal information we have sold about you (if any) and the categories of third parties to whom the information was sold; and
  • The business or commercial purposes for collecting or, if applicable, selling personal information about you.

The Right to Request Deletion: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.

The Right to Opt-Out of Personal Information Sales: You have the right to direct us not to sell personal information we have collected about you to third parties. If you are under the age of 16, you have the right not to have your information sold, unless you, or your parent or guardian, affirmatively authorize such sales (the “Right to Opt-In”).

You also have the right to be free from discrimination for exercising these rights. However, please note that if the exercise of these rights limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products and services or engage with you in the same manner.

Your California Privacy Rights Under the “Shine the Light” Law and Nevada Law.

In addition, if you reside in California or Nevada  have an established customer relationship with us for personal, family or household purposes, you may also have the right under California’s “Shine the Light” law to request:

  • A list of the categories of certain personal information that we have disclosed to third parties during the immediately preceding calendar year for the third parties’ direct marketing purposes; and
  • The names and addresses of all such third parties.

In the previous 12 months, We have not sold your personal information for any of the categories set forth in this Privacy Statement and we do not sell the personal information of minors under 16 years of age without affirmative authorization.

Submitting Requests

To Exercise Your Right to Know, Right to Deletion or “Shine the Light” Right. To exercise your right to know, right to deletion or “Shine the Light” right, please submit a request specifying the right you wish to exercise by:

Email: or by updating your preferences at

We may need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account (if applicable). We will only use personal information provided in connection with your request to review and process your request.

We will review your request and comply to the extent required by law.  In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or as permitted by law.

To Exercise Your Right to Opt-Out of Personal Information Sales. To initiate your request to opt out of personal information sales, please email To the extent our third-party advertising and analytics providers’ collection of information from users of our web sites and other online services constitutes a “sale” under the CCPA, please refer to the Cookies tab of our Privacy Statement for more information about the choices and opt-out options you have in relation to those practices.

What about my child’s privacy?

Web sites and other online services operated by or on behalf of Netwatch Group, including National Monitoring Center and its world-wide affiliated companies and subsidiaries are not intended for use by persons under the age of 16. We do not seek to or knowingly collect or solicit information about children under the age of 16. No information should be submitted to or posted on our web sites or other online services by users under 16 years of age. If a child under the age of 16 provides personal information to us, we encourage the child’s parent or guardian to contact us to request that we remove the personal information from our systems. If we learn that any personal information we collect has been provided by a child under the age of 16, we will promptly delete the information.

What Choices Do I Have Regarding Collection, Use And Distribution Of My Personal Information?

We or our business partners may, from time to time, send you email or direct mail regarding our products and services. If you do not want to receive such communications, simply tell us when you give us your personal information, or follow the directions contained on the mailing to remove your name from our mailing list(s). Your communications preferences can be managed at the Communications Preference Center

On certain types of Netwatch promotions, we will ask for your email address in order to contact you in the event you have won a prize. When you participate in these types of promotions, you may receive promotion-related email. Occasionally these promotion-related email messages may include personalized advertisements. If you do not wish to receive such advertisements, you can choose not to participate in such promotions or contests.

Please note that by refusing to provide personal information or by denying or withdrawing consent to use personal information for purposes identified, you or your company may be unable to participate in certain programs or activities sponsored by us.

If you have established a “user profile” on a Netwatch web site, you may change the information you provided by visiting that portion of the web site and resubmitting your information. Individuals are responsible for providing us with accurate and complete personal information, and for contacting us if correction of such information is required. We will strive to keep information we hold about customers accurate.

Under the law of certain jurisdictions (such as the state of California, the state of Nevada and the EU), you may also have certain rights in relation to your personal information which can generally be exercised by contacting us. For additional information about the rights available in certain jurisdictions, please review our Privacy Statement.

Updating, Verifying and Deleting

You may inform us of any changes in your Personal Data, and in accordance with our obligations under the Data Protection Acts 1988 and 2002 we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, please email

If you have other questions, comments or concerns about our privacy practices please contact our Privacy Office at email address or at the address below. If you wish to issue a request to exercise your rights where applicable by law please complete the form found here.

Data Protection Officer
Netwatch Group
National Monitoring Center
25341 Commercentre Drive
Lake Forest, CA 92630
Update Your Email Preferences:

EU Privacy Points of Contact
Netwatch Group has designated specific representatives you can contact in  Europe in the following countries: Ireland and the United Kingdom or please send an email to email address indicating your country of residence and we will route you to the appropriate Netwatch data protection EU representative.