After Hours Technical Support
For Your Customers

What is After Hours?

There’s nothing worse than running into a customer technical issue outside of normal business hours and being awakened at night to address the issue or thinking you have to wait until the next day to call for help. At NMC, we’re always looking for ways to help you avoid the waiting game and save you time. With NMC After Hours Support, our highly trained customer service specialists can provide your customer with specialized tier-one technical support over the phone. This service is available 24/7 to all NMC alarm dealers.

Key Benefits of After Hours:

  • Don’t wait to fix a basic issue. Our trained specialists provide the help you need.
  • NMC After Hours Support specialists assist with tier-one technical requests such as resolving trouble conditions, arming and disarming their alarm system, bypassing zones, or resetting their system.
  • Improve your customers’ experience by providing true 24/7 service and support on simple service issues.
  • By handing off after-hours requests to NMC, you can reduce the time that on-call technicians get awakened at night to deal with tier-one technical issues.
  • Customers receive immediate assistance, ensuring faster resolution and minimizing any impact on their security systems.

Contact Us for More Information

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