Technology is driving rapid innovation and pushing us to rethink how we live, work, and stay secure. But it’s not just the hardware and software changing with the times — our understanding of technology’s purpose is also evolving. As we move forward, staying current means learning and adapting while embracing the exciting changes ahead.
In the security space, this dynamic is more evident than ever. The year ahead calls our attention to emerging trends and a forward-thinking mindset to prepare for growing customer needs. The industry owes much of its recent progress to AI and monitoring solutions, where technology is rewriting the rules of what’s possible. But how will these boundary-pushing technologies drive growth for dealers and integrators in security? Here’s what we can expect.
Smarter Tools, Valuable Offerings
AI-enabled solutions are reshaping how businesses in the security industry operate, opening new doors for efficiency and customer engagement. For example, AI-powered alarm and video solutions help us to tackle one of the biggest challenges in security: false alarms. By distinguishing genuine security risks from everyday activities, these systems save time and resources while keeping security teams focused on what matters most: maintaining a safe and welcoming environment.
Additionally, SMS-based tools let users confirm or dismiss alarms in seconds, preventing costly fees from unnecessary emergency response calls. Moving into the new year, monitoring services will increasingly leverage AI to improve efficiency, deepen customer connections, and unlock new growth potential. The evolution of monitoring isn’t just about technology; it’s about creating smarter, more responsive systems that align with real-world needs.
Opportunities for Growth
The rise of recurring monthly revenue (RMR) models is transforming business for dealers. By shifting from one-time product sales to ongoing service contracts, providers create stable income streams that benefit businesses and their customers by maximizing value through technology. Adopting a SaaS-based approach creates opportunities for innovation and expansion. Providers can use recurring revenue streams to invest in their infrastructure, such as training and modern tools, helping businesses stay competitive while meeting their customers’ evolving needs.
Services like remote video and alarm monitoring play a big role here. These solutions cater to the growing demand for flexibility and convenience, making them a win-win for service providers and end users. According to a recent report from SecurityInfoWatch, 68% of security integrators and consultants saw RMR growth in the past year by offering SaaS-based services.
Efficient Management On the Go
Mobile tools will play a significant role in dealer success stories in 2025 and beyond. Mobile access capabilities enhance flexibility and allow users to manage their systems from their personal devices, making these tools a valuable addition to dealer portfolios. From managing system settings to testing customer accounts, mobile offerings give users control over their systems from virtually anywhere with an internet connection. These features make it simple to handle both urgent needs and daily functions. By meeting the demand for accessible and tailored support, mobile monitoring solutions reduce operational strain and boost efficiency.
Mobile tools also allow technicians, users, and security professionals to troubleshoot alarms, monitor activity, and make real-time adjustments to customer systems on the go, adding a layer of convenience that enhances customer satisfaction. For example, a technician using mobile support tools can address alarm issues while conducting routine maintenance, ensuring seamless service and reducing disruptions.
The monitoring industry is entering a bold new era this year. By offering cutting-edge technologies and customer-focused solutions, providers can stay ahead in a fast-changing market. As AI, SaaS, and mobile tools shape how we meet customer expectations, businesses that adopt these innovations can deliver smarter, more reliable security services that customers value, positioning them as trusted partners.