As 2024 comes to a close, NMC reflects on a year filled with milestones and progress. This year, we reimagine how we make your work easier, your operations smoother, and your success even greater. At NMC, we are always innovating, and 2024 continues to show that commitment. Every step we take focuses on helping you grow through transformative technologies and enhanced support. This year focuses on creating tools and resources that make a real difference. Every product we launch and every improvement we make has one purpose—to help our dealers succeed. Here’s a rundown of everything we achieve.
A Seamless Command Center, Anywhere You Go
Nexus transforms how you manage operations, acting as your all-in-one command center. With 24/7 access to essential data, it empowers you to enhance customer service, streamline processes, and minimize risks. With everything you need at your fingertips, every decision becomes faster and wiser.
Building on that foundation, NexusTech brings this power to mobile devices. Designed with technicians in mind, it makes managing accounts on the go effortless. With features like smart search, location mapping, and detailed account views, you can handle any challenge wherever you are. Together, Nexus and NexusTech redefine operational efficiency.
Simplifying Alarm Management
Managing alarms has never been easier. AlarmAccount SMS introduces a faster way to handle false alarms, letting your customer verify or cancel them with just a text. This innovation saves customers time, reduces costs, and ensures smoother communication. AlarmOnTest eliminates the hassle of account testing. This browser-based tool lets you place accounts on test in seconds without downloads or wait times. Accessible from your phone and computer, it’s a small change that makes a big difference in day-to-day operations.
Both tools work together to simplify processes and save valuable time, allowing you to focus on what matters most—growing your business.
Unmatched Support and Resources
By listening to our dealers, we have been able to provide them with the support they need to succeed. We know how valuable your time is and that every minute matters; we’re proud to stand by our Two-Ring Commitment and offer After Hours Technical Support to save you time and peace of mind. Your work doesn’t stop at 5 PM, and neither does ours. With After Hours Technical Support, our 24/7 technical support team is ready to help whenever you need it, so you’re never left in a bind. Our other promise to you? All alarm calls are answered by a live operator within two rings. This isn’t just a promise; it’s who we are.
As part of our continued commitment to your success, we provide training tools that empower you and your team. Knowledge is power, and our training resources grew even stronger this year. To keep up with growing alarm technology, we offer our NMC Training Academy to all of our dealers. With 24/7 access to training videos, marketing materials, and helpful guides, the NMC Training Academy gives dealers everything they need to maximize our tools and services.
Your Partner in Success
At NMC, innovation goes beyond technology—it’s about how we support you. We provide service that feels personal and reliable because your success is what drives us.
Our dealer support team works as an extension of your business, handling everything from data entry and billing to training and more. They deliver a level of service that makes your operations run smoother and your goals more achievable. With NMC by your side, you’ve got a partner who’s with you every step of the way.
Looking Ahead to 2025
As we turn the page to 2025, one thing remains certain: NMC is always innovating to help you reach new heights. We are excited to expand our services, refine our technologies, and strengthen our partnership with you. Thank you for making us part of your journey in 2024. Here’s to an even brighter future together in 2025.