August 27, 2024, Lake Forest, Calif. – National Monitoring Center, a leading provider of advanced professional monitoring services, is today unveils NexusTech, the newest addition to the award-winning Nexus business intelligence platform. Building upon the success of Nexus, which has set a new standard for client satisfaction and business management, NexusTech brings powerful features to a mobile platform, transforming how alarm company technicians interact with monitoring centers during servicing, testing, and installation.
NexusTech offers key benefits that significantly enhance the efficiency and effectiveness of technicians in the field. With its smart search technology, technicians can effortlessly search and map site locations, ensuring they can quickly find and navigate to their destinations. The advanced location services provide detailed directions and identify the nearest site locations, minimizing downtime and maximizing productivity. Additionally, NexusTech’s testing capabilities include color-coded test indicators, multiple site testing, and options for text or email confirmations to make the testing process more streamlined and reliable.
A detailed account landing page has been revamped to include new tabs for site details, System Details, and Permits, providing a comprehensive overview at a glance. Direct call options enable users to quickly dial specific contacts2 directly from the app. Advanced test management features now allow technicians to view, extend, or clear existing or future-dated test status, apply specific service types, and place primary or secondary systems “on test” only.
“NexusTech is designed to enhance the efficiency and effectiveness of technicians in the field,” said Woodie Andrawos, President, NMC. “With Smart Search Technology, advanced location services, and comprehensive testing capabilities, NexusTech elevates the standard for technician operations, ensuring dealers can stay ahead of service issues, access support on the move, and gain deeper insights into their accounts.”
NexusTech also offers new options for test confirmations and introduces facial recognition for iOS, allowing for quick and secure logins. These features are all designed with the technician in mind, streamlining processes and making site management more efficient than ever.
About National Monitoring Center:
For more than 20 years, NMC has distinguished itself in the central station monitoring market by offering a superior combination of highly trained personnel and cutting-edge technologies. Recognized for outstanding customer service and support, NMC provides a broad portfolio of commercial and residential monitoring services, led by Netwatch Proactive Video Monitoring. With state-of-the-art monitoring centers in California and Texas, NMC provides geo-diversity redundancy, assuring instantaneous emergency recovery and backup services in a natural disaster, severe weather event, or extreme alarm activity at one facility. Learn more at www.nmccentral.com.
Media contact
Rhianna Daniels
813-944-7464
rhianna@compassintegrated.com