Our Two-Ring Commitment: What it Means to Us and How it Benefits You
At NMC, one of our top priorities has always been to provide exceptional customer service to our dealers and the businesses and residents that rely on us most. As part of our dedication to this effort, we work hard to ensure you will never hear the phone ring more than twice when contacting our monitoring centers. We call it our Two-Ring Commitment, and we have a fantastic team of professionals available to assist you 24/7 to ensure your company’s needs are promptly met.
However, our commitment isn’t just answering in two rings. It’s a commitment to understanding our dealers’ needs and challenges. In the wake of COVID-19, this has become more important than ever before. We believe that we must go the extra mile to differentiate yourself. We don’t make empty promises to our customers; we make a concerted effort always to follow through. We are prepared to deliver on our promises to the dealers we service because genuinely exceptional service isn’t just a commodity; it’s a must-have.
To those unfamiliar with our practices, our Two-Ring Commitment may not seem like something that truly differentiates us. We respectfully disagree. We pride ourselves on this promise because we understand that our partners aren’t just paying us for a service. They’re paying for peace of mind: the knowledge that all the nuances behind the scenes are practically invisible to them and the trust in knowing that their customers are being cared for to the best of our abilities.
The monitoring market is evolving and growing. Recent reports suggest that the market will reach $55 billion by 2028. We cannot rest on our history; we must progress and evolve as the market expands.
Some people ask us, why should we partner with NMC? For us, it’s about our commitment to service and response. We take this responsibility seriously and from hiring, training, and equipping the best people, to adopting and deploying the latest technologies, we work diligently to represent your brand and solidify customer relationships.
To learn more about NMC or to discuss moving your accounts, reach out to us here.