April 8, 2022, Lake Forest, Calif. – National Monitoring Center today announced that is has successfully met the requirements to renew its “Installation Quality (IQ)” certification. As the only quality control program for electronic security system installation, monitoring, maintenance, and service, The Monitoring Association’s (TMA) IQ certification demonstrates NMC’s pledge to adhere to a stringent code of ethics and provide the highest quality maintenance and service to dealers and end users.
“The IQ Certification Program sets rigorous standards for quality and NMC is committed to supporting those standards for excellence within the alarm monitoring industry,” said Woodie Andrawos, President of NMC. “Our mission is to always go beyond the expected so that we can provide more value to our dealers by offering this valuable quality control program.”
Being IQ-certified formally recognizes NMC’s dedication to saving lives and reducing false alarms. To achieve the certification, NMC trains their employees in industry-recognized programs; meets all licensing requirements; and, carries proper insurance coverage. Most importantly, NMC recertifies annually by satisfying all of the designation’s requirements and by receiving the approval of a dedicated review committee.
Founded in June 2001, NMC leads the industry in delivering monitoring services that proactively protects users while supporting business development objectives for dealers. The company invests heavily in systems integrations, the latest technologies, and ongoing training to create an ecosystem that ensures a full suite of commercial monitoring services is optimized, streamlined, and simplified.
# # #
About National Monitoring Center
For over 20 years, NMC has distinguished itself in the central station monitoring market by offering a superior combination of highly trained personnel and cutting-edge technologies. One of NMC’s key differentiators is its renowned customer service and support, demonstrated by the company’s commitment for a live operator to answer every call within two rings or less.
NMC provides a broad portfolio of commercial and residential monitoring services, led by the industry-leading Netwatch Proactive Video Monitoring, an event-based live video monitoring solution that offers certified partners a new and highly profitable source of RMR (Recurring Monitoring Revenues).
With state-of-the-art Monitoring Centers located in California and Texas, NMC provides geo-diversity redundancy, assuring instantaneous emergency recovery and backup services in the event of a natural disaster, severe weather event or extreme alarm activity at one facility. NMC combines the best in technology and experienced personnel to provide its dealer partners with cutting-edge monitoring technologies and services, best-in-class support, and a pathway to growth and prosperity.
About IQ Certification
To be IQ Certified, companies pledge to adhere to a stringent code of ethics and to provide top-notch maintenance and service. Employees must be trained in industry-recognized programs, meet all licensing requirements, and carry proper insurance coverage. Most importantly, companies must demonstrate that they are meeting these requirements annually in order to be re-certified. As the only quality control program for installations, maintenance and service of electronic safety systems, IQ Certification serves as a badge of honor for companies that have met the program’s criteria to earn certification. IQ Certified companies are able to develop positive relationships, a positive revenue stream and positive customer feedback – the three main ingredients for running a successful business.